Product and Service Return Policy

1. This platform is for sale of both products and services.
2. There is no pay on delivery, all payments must be made on the platform using the payment gateway provided or fund in customer’s wallet as the case may be.
3. A product will be confirmed delivered before we disburse the concerned merchant’s payment to their account.
4. Service will be confirmed rendered before we disburse the concerned merchant’s payment to their account.
5. Vouchers generated with an invoice number must be presented at the merchant’splace to redeem the coupon and  service deal purchased. Note that no merchant will attend to a customer without an evidence of purchase.
6. All customers’ and merchants details are safe with us and shall not, at any time, be released or disclosed to any third party.
7. Duplicated payment will be treated in two ways out of which you are to choose one option, namely: a. reverse into your account; b. credit your wallet for future purchase.
8. A customer is expected to return any product that does not suit the description or image displayed on the platform within three days of receipt, otherwise it is deemed that the customer has accepted the product.
9. A customer is expected to redeem their Service coupon within 30 days after which it will expire. The customer reserves the right to cancel the deal within the 30-day period. The money will be paid back into the customer’s account or it can be used to credit the customer’s wallet for future purchase.
10. It is our duty to uphold the interests of both merchants and customers.
11. We maintain a trusted account for all funds received from our clients. 
12. These terms apply to the current and future engagement of which we have the right to change this terms from time to time to serve you better.

About Dealboku

Dealboku is Nigeria’s leading online service and product deals market place with head office in Abuja, Nigeria’s Federal Capital Territory.

We are an online store where you can purchase all your services like Spa, Food, Training etc and products ranging from fashion items for men, women, and children; electronics, Kitchen gadgets, furniture and other forms of products. All these are available at discounted prices and the products and services are to ensure customers’ satisfaction.

Dealboku is user friendly starting from shopping, adding to cart, payment and delivery of the products. The payment system is so flexible and very easy to use. 

Dealboku has a quality control team whose job is to ensure that all merchants’ locations are visited to ensure condusive environment for all our services and also to ensure that any product listed by a merchant is exactly what is delivered to the customer.

The delivery services are of two forms, the clients can get the product either directly from the merchant or through our office or agent.